Nalam Greens – Refund & Returns Policy

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Thank you for ordering from Nalam Greens. We strive to serve fresh, home-style food and quality products. This Refund & Returns Policy explains the conditions under which refunds, replacements, or returns may be provided.

By placing an order on our website, you agree to the terms below.

1. Food Items – No Return Policy

Since our food is freshly prepared and perishable, we do not accept returns once the order is delivered or picked up.

2. Order Cancellation

Before Preparation Begins

Orders can be cancelled only before we start preparing your food.
If eligible, the refund will be processed back to your original payment method.

After Preparation Begins

Cancellations cannot be accepted once cooking has started.

Bulk / Party Orders

Party orders must be cancelled at least 24 hours in advance.
Advance payments may be forfeited if cancelled late.

3. Refund Eligibility

Refunds may be provided in the following cases:

a) Wrong Item Delivered

If you receive an incorrect item:

Inform us within 1 hour of delivery.
We will offer a replacement or a refund.

b) Missing Items

If part of your order is missing:

Notify our support team immediately.
Missing items will be replaced or refunded.

c) Quality Issues

If the food is spoiled, damaged, or not up to expected standards:

Report the issue within 1 hour of delivery.
Photo/video proof may be required for verification.
After verification, a replacement or refund will be provided.

d) Delivery Failure (Our Side)

If your order cannot be delivered due to our internal issues (kitchen, logistics, etc.):

A full refund will be issued.

4. Non-Refundable Situations

Refunds are not applicable in the following cases:

You changed your mind after receiving the order.
Spiciness or taste preference issues (subjective preferences).
Incorrect delivery address provided by the customer.
Customer unavailable to receive the order.
Delay caused by weather, traffic, or third-party delivery partners.
Products damaged due to customer mishandling.

5. Return Policy for Packaged Products (Pickles, Masalas, Rice Mixers, etc.)

We accept returns only if:

The product is damaged, leaked, or defective on arrival.
The wrong product was delivered.

Conditions:

Must be reported within 24 hours of delivery.
Product should be unused and in original packaging.
Photo or video proof is mandatory for verification.

If approved, we will arrange:

A product replacement, or
Full refund back to your original payment method.

6. Refund Processing Time

Once approved:

Refunds are processed within 3–7 business days.
Time may vary depending on your bank or payment provider.

7. Mode of Refund

Refunds will be issued as:

Original payment method refund
OR
Store credits / replacement, depending on the situation

8. Contact for Refund & Returns

If you need support, contact us:

📩 Email: [Add Email]
📞 Phone: [Add Number]
📍 Address: [Add Address]
🕒 Support Hours: 9 AM – 9 PM (IST)

9. Policy Updates

Nalam Greens reserves the right to modify or update this Refund & Returns Policy at any time. Changes will be posted on this page.

If you’d like, I can also create:
✅ Shipping & Delivery Policy
✅ Privacy Policy
✅ Food Safety & Hygiene Policy
✅ Terms of Use (already done)

Refund and Returns Policy